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常见问题:

Frequently Asked Questions

1:如果在线订购时出现问题如何处理?

    如果您在在线订购中出现技术问题,欢迎通过在线客服,客服电话和邮件的方式联络我们,我们将竭诚帮助您完成网上订购。您也可以将您的订单以邮件的形式发送给我们!我们会在收到订单的第一时间与您联络!

 Q1 What do I do if I am having trouble placing an order online?

A1: If you are experiencing technical difficulties with the website or need further guidance on how to order online, please do not hesitate to contact us: (sales@euromart.cn). We will do our best to process your online order as quickly and easily as possible. If all else fails, you can always send us an email with your order request!

 

2、配送时间到了可是我不在家,能让配送员将食材放在门卫处吗?

我们自建冷链物流配送团队的目的,就是为了能将食材新鲜、安全地配送到您家。若将菜品放至门卫、物业等处,我们将无法保证您收到的菜品的新鲜和安全,所以希望能亲自将菜品送至您手中。如果因为什么原因您的计划或者日程发生了变化,只管打个电话,发电子邮件,或者发条短信给我们的员工,我们会帮助您再选定一个合适您的递送时间。

Q2 What happens if I'm not home when my delivery arrives?

A2: Euromart works with you to ensure that someone will be available to accept delivery when we arrive at your home or office. Please select a time frame for delivery. Include any specific time requirements in the special requests box at checkout to ensure that delivery is stress-free. If for some reason your plans change, simply call, email or SMS one of the EuroMarts staff, and we will work with you to find a new delivery time that suits you better.

 

3、如果我在网站搜寻不到我想要的商品,怎么办?

你可以直接留言给我们的客服,我们的客服会帮助您寻找,如果是缺货商品,我们会在到货的第一时间以邮件的形式通知您。

Q3 What if I can't find the product I want on the website?

A3:If there is a product that you need but cannot find on our website, please let us know by sending an email to sales@euromart.cn. We will let you know whether adding it to your order is feasible and if it is not, we will do our best to find and source it. We believe that if one of our customers’ needs a specific product, others will as well.

 

4、如果我发现所购的商品有质量问题,如何处理?

如果出现问题,请第一时间与我们的客服进行联络,我们会竭尽所能帮助您解决问题,请对我们有信心!

Q4 What if I am not happy with the quality of the items delivered?

A4: Euromart strives to deliver only the finest quality products. However, please do not hesitate to contact us if anything you receive does not meet your expectations. Our customer service department is always standing by to assist you. Your satisfaction is extremely important to us and we will always try our best to ensure Euromart never lets you down!

 

 

Tisdale Chardonnay White
Specification:750ml
Unit price:¥98
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Tisdale Merlot Red Wine <
Specification:750ml
Unit price:¥98
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Tisdale Merlot Red Wine <
Specification:750ml
Unit price:¥98
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Laika UHT Skim Milk <0375
Specification:1L
Unit price:¥11.8
Quantity Buy Now